All reservations must be guaranteed with a valid credit card (including expiration date) at the time of booking. 

A valid government-issued photo ID and the credit card used to guarantee the reservation are required at check-in. The name on the reservation must match the name on the ID and credit card, unless otherwise arranged in advance.

We reserve the right to pre-authorize credit cards prior to arrival. Failure to provide a valid credit card will result in the cancellation of your reservation.

Please note: Prepaid or third-party reservations will still require a credit card and ID upon arrival for incidentals.

Cancellations made seven (7) days or less before your scheduled arrival date will incur a charge of 100% of the first night's room rate and applicable taxes. A deposit equal to the cost of one night's stay and taxes is required at the time of booking. This amount is non-refundable if cancellation occurs within 7 days of your scheduled arrival.

The Pendray Inn & Tea House is a heritage building and thus, has no AC or elevator. It is not recommended for guests with mobility issues.  

Guests are responsible for all charges incurred during their stay. In the case of third-party billing (e.g., company or group bookings), the registered guest agrees to be personally liable should the third party fail to remit payment.

The hotel is not responsible for the loss, theft, or damage of personal items in guest rooms or vehicles parked on hotel premises.

Pendray Inn and Tea House is a 100% smoke-free property. This includes all forms of smoking and vaping, such as tobacco, cannabis, cigars, e-cigarettes, and other substances. Smoking or vaping in guest rooms, hallways, stairwells, or any indoor public areas will result in a $250.00 cleaning fee per violation, charged to the guest account.

On-site parking is available for registered guests at a rate of $18.00 + taxes per vehicle, per night.

Parking is not guaranteed at time of reservation, subject to availability and offered on a first-come, first-served basis.

We also offer two EV charging stations on-site for guest use. Please inquire at the front desk for access and availability

As part of our commitment to sustainability, a $2.50 + tax Ecofund Fee is applied per room, per night. This fee supports Huntingdon Hotel and Suites and Pendray Inn and Tea House’s participation in the EcoFund by GreenStep, helping us invest in meaningful on-site carbon reduction initiatives.

To learn more about this fee and how the funds have been used to date, please visit our Sustainability Page.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out. We sincerely thank you for supporting sustainable business in Victoria.

A Destination Marketing Fee (DMF) of 1% + taxes, per night and night is applied to support tourism development, destination marketing, and visitor services in the Greater Victoria area.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out.

We are committed to providing a welcoming and accessible experience for all guests. While the Pendray Inn and Tea House offers several accessible features, please note the following:

• The Pendray Inn and Tea House is a heritage building and does not have an elevator; therefore, it is not recommended for guests with mobility issues.
• Accessible parking is available on-site. Space is limited and on a first-come first-serve basis. 
• Staff Ramp Usage: Our staff ramp is not up to the code for an accessibility ramp. However, it can be used on request with a staff member present to assist. 
• For complete information about our accessible features and limitations, please visit our Accessibility Page.

Guests are responsible for any damage to hotel property beyond normal wear and tear, as well as any missing hotel property during their stay. This includes guestrooms, furnishings, fixtures, linens, equipment, amenities and common areas, as well as any excessive cleaning required.

The hotel reserves the right to charge guests for reasonable costs associated with cleaning, repairing or replacing damaged or missing items, including damage discovered after check-out. Where permitted by applicable law and payment authorization terms, these charges may be applied to the payment method on file.

Any additional charges will be supported by appropriate documentation, and guests will be notified accordingly.