Terms & Conditions

All reservations must be guaranteed with a valid credit card (including expiration date) at the time of booking. 

A valid government-issued photo ID and the credit card used to guarantee the reservation are required at check-in. The name on the reservation must match the name on the ID and credit card, unless otherwise arranged in advance.

We reserve the right to pre-authorize credit cards prior to arrival. Failure to provide a valid credit card will result in the cancellation of your reservation.

Please note: Prepaid or third-party reservations will still require a credit card and ID upon arrival for incidentals.

Cancellations made seven (7) days or less before your scheduled arrival date will incur a charge of 100% of the first night's room rate and applicable taxes. A deposit equal to the cost of one night's stay and taxes is required at the time of booking. This amount is non-refundable if cancellation occurs within 7 days of your scheduled arrival.

The Pendray Inn & Tea House is a heritage building and thus, has no AC or elevator. It is not recommended for guests with mobility issues.  

Guests are responsible for all charges incurred during their stay. In the case of third-party billing (e.g., company or group bookings), the registered guest agrees to be personally liable should the third party fail to remit payment.

The hotel is not responsible for the loss, theft, or damage of personal items in guest rooms or vehicles parked on hotel premises.

Pendray Inn and Tea House is a 100% smoke-free property. This includes all forms of smoking and vaping, such as tobacco, cannabis, cigars, e-cigarettes, and other substances. Smoking or vaping in guest rooms, hallways, stairwells, or any indoor public areas will result in a $250.00 cleaning fee per violation, charged to the guest account.

On-site parking is available for registered guests at a rate of $18.00 + taxes per vehicle, per night.

Parking is not guaranteed at time of reservation, subject to availability and offered on a first-come, first-served basis.

We also offer two EV charging stations on-site for guest use. Please inquire at the front desk for access and availability

As part of our commitment to sustainability, a $2.50 + tax Ecofund Fee is applied per room, per night. This fee supports Huntingdon Hotel and Suites and Pendray Inn and Tea House’s participation in the EcoFund by GreenStep, helping us invest in meaningful on-site carbon reduction initiatives.

To learn more about this fee and how the funds have been used to date, please visit our Sustainability Page.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out. We sincerely thank you for supporting sustainable business in Victoria.

A $0.25 per night ITDF fee is added to each room night to support Indigenous-led tourism development and the preservation of cultural heritage across Canada. For more information, visit our Sustainability page.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out.

A Destination Marketing Fee (DMF) of 1% + taxes, per night and night is applied to support tourism development, destination marketing, and visitor services in the Greater Victoria area.

This fee is not mandatory and may be waived upon request. Please speak with our front desk team if you wish to opt out.

We are committed to providing a welcoming and accessible experience for all guests. While the Pendray Inn and Tea House offers several accessible features, please note the following:

• The Pendray Inn and Tea House is a heritage building and does not have an elevator; therefore, it is not recommended for guests with mobility issues.
• Accessible parking is available on-site. Space is limited and on a first-come first-serve basis. 
• Staff Ramp Usage: Our staff ramp is not up to the code for an accessibility ramp. However, it can be used on request with a staff member present to assist. 
• For complete information about our accessible features and limitations, please visit our Accessibility Page.

Heritage Rewards — Terms & Conditions

The Heritage Rewards program is offered jointly by Huntingdon Hotel & Suites and Pendray Inn & Tea House as part of our shared guest appreciation initiative. These Terms & Conditions outline the eligibility, qualifying rates, and general guidelines for participation at both properties.

1. Eligibility & Enrollment

• Heritage Rewards is open to guests who book directly with Pendray Inn & Tea House or Huntingdon Hotel & Suites via our website, phone, or email.

• Enrollment is free and immediate. Guests previously enrolled in our former Guest Rewards Program have been automatically transferred unless they opted out.

• Membership is non-transferable and for individual use only (see Section 5).

2. Qualifying Rates & Stays

• Only stays booked under qualifying rate types are eligible for Heritage Rewards benefits. Qualifying rates exclude bookings made through third-party websites (such as Expedia, Booking.com, Hotels.com), opaque rates, contracted wholesaler packages, and negotiated group rates unless otherwise stated.

• The stay must be completed (guest checks in, completes the stay, and fully settles all charges) for Heritage Rewards benefits to apply.

• Any reservation changes or cancellations that alter the qualifying rate type may affect Heritage Rewards eligibility.

3. Benefits & Privileges

• Members receive exclusive direct-booking benefits such as preferred room availability, discounted parking, and other personalized touches.

• Benefits are based on availability and may vary by property, season, and occupancy.

• Heritage Rewards does not use points or tiers. Benefits are tailored based on the member profile and stay history.

4. Use Across Properties

• Heritage Rewards benefits are valid at both Pendray Inn & Tea House and Huntingdon Hotel & Suites.

• Direct bookings made with either property under the member’s profile are eligible for benefits.

5. Non-Transferability & Personalization

• Heritage Rewards membership is for individual use only and cannot be shared or transferred.

• Because Heritage Rewards focuses on personalization, including guest preferences and special requests, membership must remain associated with the original guest to ensure accuracy and program integrity.

6. Limitations & Exclusions

• Membership does not guarantee the availability of any specific benefit, upgrade, or request. All perks are subject to availability and hotel discretion.

• Heritage Rewards benefits, promotions, and discounts cannot be combined unless explicitly stated.

• The hotel reserves the right to suspend or cancel membership due to misuse, false information, or violation of program policies.

7. Program Changes

• The hotel reserves the right to modify, suspend, or discontinue the Heritage Rewards Program at any time, including changes to eligibility, benefits, or participation terms.

• Members will be notified of material updates, and continued participation implies acceptance of revised terms.

8. Liability

• The hotel is not responsible for any loss, injury, or damages resulting from participation in the Heritage Rewards Program.

• In the event of a discrepancy or dispute, program interpretation and decisions are at the discretion of the hotel.

9. Governing Law

• These Terms & Conditions are governed by the laws of British Columbia, Canada. Any disputes will be handled in the courts of Victoria, BC.